Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from Goth Gym Gear, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy.
You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Personal information
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the product details you’re ordering.
You may also choose to provide us with additional personal information if you contact us directly.
2. Legal Compliance: GDPR
The GDPR requires that we explain the legal bases we rely on to collect, use, and share personal information. The legal bases may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving our services, for example).
2.1 Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide our services, such as when we use your information to fulfil your order, to
settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by
signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim,
such as retaining information about your purchases if required by tax law, and
• as necessary for the purpose of our legitimate interests if your rights or interests do not override
those legitimate interests, such as 1) providing and improving our services. We use your
information to provide the services you requested and in our legitimate interest to improve our
services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your
information as necessary to comply with our obligations under the Etsy Seller Policy and Terms
of Use.
3. The third parties with whom we share personal information
The GDPR requires that we disclose the details of any personal information we share with third parties.
3.1 Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you with our services and comply
with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties, such as manufacturing and shipping
companies, to perform functions and provide services to our shop. We will share your personal
information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of
that transaction only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good
faith belief that it is reasonably necessary to (a) respond to legal processes or government
requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address
fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property,
and safety of our customers, or others.
4. The length of time we keep your personal information
The GDPR requires us to disclose the period of time during which we will store your personal information.
4.1 Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for 5 years.
5. Transferring your personal information outside of Europe, how we handle the transfer
GDPR requires us to disclose if we transfer personal information outside of the EU and the legal bases we rely on to do so, such as consent and contractual necessity.
5.1 Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with data protection and government surveillance laws that differ from yours. If we are deemed to transfer information about you outside of the EU, We rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Buyers’ rights regarding our use of your personal information and our contact details
Based on GDPR requirements, we should explain to our buyers their rights regarding the information they provide to us on Etsy. We should also provide our contact details and explain to our buyers that we are the data controller of their personal information.
6.1 Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold
about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have the right to change, restrict our use of, or delete your
personal information. Absent exceptional circumstances (like where we are required to store
data for legal reasons), we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate
interests and (ii) receiving marketing messages from us after providing your express consent to
receive them. In such cases, we will delete your personal information unless we have compelling
and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information
(and without prejudice to any other rights you may have), you have the right to do so with your
local data protection authority.
6.2 How to Contact Us
For EU data protection law purposes, we, Gothic Gym Gear, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at info@gothicgymgear.com. Alternatively, you may mail us at:
Gothic Gym Gear, 10 Bayford Bend, Parklands North, Cape Town, 7441